Q: What is a Head of Household and why is it important?
A: At least one parent/guardian should be assigned as a Head of Household so they receive emails regarding the program they are participating in. The first Head of Household member’s name will also default as the name on invoices.
Q: How do I complete forms for programs/reservations/memberships that were not processed online?
A: Click on the account icon, and look for Forms. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click on Forms, and you will see all your unsubmitted forms for programs/reservations/memberships that either begin in the future or began not more than 30 days in the past. You can optionally change the filters to see all forms for the Last 90 days and/or All forms, including completed forms.
Q: How long are forms available for completion online?
A: Forms are available to complete for up to 90 days after the start date of a program, the first scheduled date of a reservation, or the membership start date.
Q: How do I view my household members on a Waitlist?
A: Go to a member profile, and look for Waitlist. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click on Waitlist, and you will see all household members currently on a program’s waitlist. They will appear as Waitlisted, Approved, or Expired. If Approved, you will see Pending Registration with a Register button. You will also see a message like this: You have until mm-dd-yyyy hh:mm AM/PM to register. If you don’t register before that date and time, your waitlist approval will become expired.
Q: What household reports are available?
A: End of Year Program Reports are available for the current year and last year. When you click on one of these reports, the system will download an Excel spreadsheet that lists each household’s registration payments for that year, grouped by program type/category for tax reporting purposes.
Q: How do I opt-in for text alerts?
A: While creating an account or after clicking on the Edit button while viewing your member profile, enter your Mobile Phone number, check Opt-in Text Alerts, and select your Mobile Carrier from the drop-down.
Q: How do I make an invoice payment to pay off my Balance Due?
A: Go to the account icon and look for View Invoices. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click View/Pay on any Open or Overdue invoice and click on the Pay in Full Now button at the top.
Q: How do I add/save a credit card to my account?
A: This option is only available for organizations that have opted-in for it. If it is available, look for Manage Payment Options on the left side of the screen, or the top of the screen, depending on your device size. Click Add Payment Option, complete the form, and then click Submit.
Q: How can I see a calendar of my activities?
A: To see your whole household calendar, click on See Household Calendar. To see individual calendars, click on a member’s name, and then click on Calendar.
